Purchase, returns and warranties – SOLAR CO – RENEWABLE ENERGY EQUIPMENT, INSTALLATION AND MAINTENANCE SERVICES

Warranty period

The laws of the Republic of Lithuania establish a 24-month warranty period for all consumer goods.
The warranty period for legal entities is applied/not applied according to the warranty periods set by the manufacturers.
If your product breaks down during the warranty period, our authorized manufacturer service centers will repair it free of charge – you just need to provide the product purchase document.
The purchase document (receipt, invoice, or lease agreement) is provided to you along with the purchased product or via email once we receive your payment for the product.

The warranty does not apply to: ***

to items with mechanical damage or signs of tampering;
to items that have been used for purposes other than their intended use;
to items whose defects occurred due to the buyer's fault;
to items with damaged serial labels;
to items that were repaired at an unauthorized manufacturer's service center;
when the damage occurs due to environmental factors (storm, rain, etc.), force majeure (fire, flood), or the impact of accidental external factors (e.g., power surge, etc.);
if the damage occurs due to liquids, objects, or other substances entering the device.
if the buyer does not provide the purchase document (invoice, receipt, leasing contract).
for faults caused by the use of non-original accessories.
for worn-out parts (wires, connectors, batteries, holders, etc.).
for information stored on storage media.
for operating systems or other software.

***The warranty limitation or exclusion provisions are in accordance with Article 6.333, Part 3 of the Civil Code of the Republic of Lithuania.
*** If you have any questions regarding authorized manufacturer service centers, please contact info@solarco.lt.

If the authorized service center determines that your product is irreparably defective during the warranty period due to the manufacturer's fault (defective product), you will receive a certificate from the authorized service center. By submitting this certificate along with the purchase document at our store, you have the right to request a replacement of the defective product with another identical one or a refund of the amount paid for the product.

If the authorized service center determines that your product has become defective during the warranty period due to the manufacturer's fault (defective product), but it can be repaired, you have the right to choose to have the defect removed free of charge (repair the product), replace the defective product with one of satisfactory quality free of charge, reduce the price of the product, or unilaterally terminate the sales contract and request a refund of the amount paid for the product. If you choose the last two options, please present the authorized service center’s certificate confirming that the defect is under warranty, along with the purchase document. If you decide to have the product repaired, inform the authorized service center specialist assisting you.

Authorized warranty centers

Please note that:

For repaired or replaced goods, the warranty period is calculated from the original purchase date of the product.
According to Article 6.335 of the Civil Code of the Republic of Lithuania, we note that if the buyer is unable to use the goods for which a quality guarantee period is set due to obstacles caused by the seller, the warranty period will not be counted until the seller removes these obstacles. The warranty period will be extended for the time during which the buyer could not use the goods due to defects, provided the buyer has properly notified the seller about the identified defects, unless otherwise specified in the purchase-sale agreement.
All expenses related to the transportation of the product to and from the warranty center are borne by the Buyer.
Warranty does not apply to information stored on information carriers. Costs related to data loss or recovery are not covered.

RETURN OF QUALITY GOODS

You have the right to return the product within fourteen days (from the date of delivery) without providing a reason, but you must cover the direct return shipping costs. This right does not apply to the following exceptions:

The consumer's right to withdraw from a distance contract and a contract concluded outside of business premises does not apply to the following contracts:***

1) service contracts under which the services are fully provided to the consumer, if, before the provision of the services, the consumer's clear consent was obtained and the consumer acknowledges that they will lose the right to withdraw from the contract once the entrepreneur has fully performed the contract;

2) contracts for goods made to the consumer's specifications, which are not pre-made and are produced based on the consumer's personal choice or instructions, or for goods that are clearly tailored to the consumer's personal needs;

3) contracts for perishable goods or goods with a short shelf life;

4) contracts for sealed goods which were unsealed after delivery and are not suitable for return due to health or hygiene reasons;

5) contracts for goods which, after delivery, by their nature, are inseparably mixed with other items;

6) contracts for alcoholic beverages, the price of which is determined when the purchase agreement is made and which are delivered thirty days after the conclusion of the contract, where the actual value of the beverages depends on market fluctuations;

7) contracts concluded after the consumer has made a specific request to the business for urgent repair or maintenance work. If, in this case, the business provides more additional services than the consumer specifically requested, or sells more additional goods than necessary for the repair or maintenance work, the right to withdraw from the contract applies to those additional services or goods;

8) contracts for sealed video or audio recordings or sealed software that have been unsealed after delivery;

9) contracts for the delivery of newspapers, periodicals, or magazines, except for contracts for the subscription of these publications;

10) contracts concluded at a public auction;

11) contracts for accommodation, transportation of goods, car rental, catering, or leisure services, if the contract specifies a specific service delivery date or period;

12) contracts for the provision of digital content, if the provision of digital content has started with the consumer's prior express consent and acknowledgment that, as a result, they will lose the right to withdraw from the contract.

13) to legal entities.

***Aligned with Article 6.22810 of the Civil Code of the Republic of Lithuania.

The withdrawal period for some of the contracts listed above expires after fourteen days:

1) when a contract is concluded for services – from the date of conclusion of the contract;

2) when a purchase-sale contract for goods is concluded – from the day you or a person you designate, other than the carrier, receives the ordered goods, or:

a) if you ordered more than one item in a single order and the goods are delivered separately – from the day you or a person you designate, other than the carrier, receives the last item;

b) if the product is delivered in separate batches or parts – from the day you or a person you designate, other than the carrier, receives the last batch or part.

Within 14 (fourteen) but not exceeding 40 (forty) days from the date of product delivery or pickup, the Buyer has the right to use the additional money-back guarantee provided by the Seller, provided that all returned products have authentic labels, protective bags, and original packaging, the products have never been unpacked, and the packaging is not damaged, i.e., the products retain the same appearance as when they were sold.

The Buyer must notify the Seller of their intention to use this additional return guarantee within 40 (forty) calendar days from the date the product was delivered to the Buyer.

If you decide to return the product, you must submit a properly filled out sample product return form or provide a clear statement (via email or fax) outlining your decision to return the product.

The buyer bears all costs and risks associated with the return of the product within 14 (fourteen) and 40 (forty) days. In all cases, the product must be returned within the 40 (forty) calendar days period, starting from the date of delivery or pickup.

No later than 14 days from the day you submit your notification of product return and return the product to us, we will refund all amounts paid by you, including the delivery costs you paid when purchasing the product. We will make this refund using the same payment method you used for the initial payment, unless you have explicitly agreed to another method; in any case, you will not incur any fees related to the refund.

The returned products within 14 days must be in good condition:

The returned product must be in its original, undamaged packaging, the same as it was received from the seller.
The product must be undamaged by the buyer.
The product must not have lost its commercial appearance (clean, with intact labels, undamaged protective film, and other accessories that were part of the original packaging).
The returned product's packaging must remain unchanged, just as it was provided to the buyer.
When returning the product, it is necessary to provide the purchase document and warranty card (if it was issued).
When returning products used for personal hygiene, food preparation, or household use, the products must not have been used at all.
When returning a computer, it must not contain any of your personal information, software, or personal settings, and the factory settings must be restored.
The returned product must be securely packaged, and it is recommended to use the same packaging in which you received it from the seller.
When returning the product, the buyer is responsible for its smooth and safe delivery to the seller.
The buyer is responsible for the smooth and safe arrival of the product when returning it to the seller.

Please note that:

1) We will not refund any additional expenses incurred because you clearly chose a delivery method for the product other than the cheapest standard delivery method offered by us.
2) You are responsible for the decrease in the value of the product resulting from actions that were not necessary to determine the nature, characteristics, and functioning of the product.
3) The seller is not obligated to fulfill the consumer's request to exchange or return goods purchased in a physical store.

17.1. tobacco and tobacco products (codes according to the Combined Nomenclature of the European Community, established by Council Regulation (EEC) No. 2658/87 of July 23, 1987, on tariff and statistical nomenclature and the Common Customs Tariff (OJ 2004 special edition, 2nd volume, p. 382), with the latest amendments made by Commission Implementing Regulation (EU) No. 1001/2013 of October 4, 2013 (OJ 2013 L 290, p. 1) (hereinafter referred to as the Combined Nomenclature code) – 2401–2402);

17.2. perfumes, cosmetics, and toilet preparations (codes according to the Combined Nomenclature – 3303–3307);

17.3. photographic and cinematographic goods (codes according to the Combined Nomenclature – 3701–3707);

17.4. printed books, reproductions, and other printed products of the printing industry (codes according to the Combined Nomenclature – 4901–4911);

17.5. fabrics (codes according to the Combined Nomenclature – 5007, 5111–5113, 5208–5212, 5309, 5310, 5311, 5407–5408, 5512–5516);

17.6. carpet flooring, excluding rugs and mats (codes according to the Combined Nomenclature – 5701–5705.00);

17.7. Knitted men’s, boys’, women’s, or girls’ underwear (codes according to the Combined Nomenclature – 6107–6109);

17.8. Baby clothing (codes according to the Combined Nomenclature – 6111, 6209);

17.9. Tights, stockings, knee-highs, and other similar articles (code according to the Combined Nomenclature – 6115);

17.10. Sewn men's, boys', women's, or girls' undershirts, nightshirts, pajamas, and similar articles (codes according to the Combined Nomenclature – 6207–6208);

17.11. Bras, girdles, corsets, and similar articles (code according to the Combined Nomenclature – 6212);

17.12. Pearls, gemstones, precious metals, and their articles, excluding costume jewelry (codes according to the Combined Nomenclature – 7101–7116, 7118);

17.13. Machines and mechanical appliances (codes according to the Combined Nomenclature – 8401–8487);

17.14. Electrical machines and equipment, sound recording and reproduction apparatus, and television video and sound recording and reproduction apparatus (codes according to the Combined Nomenclature – 8501–8548);

17.15. Ground transportation vehicles (codes according to the Combined Nomenclature – 8701–8716);

17.16. Ships, boats, and floating structures (codes according to the Combined Nomenclature – 8901–8908);

17.17. Optical, photographic, cinematographic, measuring, checking, medical, or surgical instruments and apparatus (codes according to the Combined Nomenclature – 9001–9033);

17.18. Watches (codes according to the Combined Nomenclature – 9101–9114);

17.19. Musical instruments (codes according to the Combined Nomenclature – 9201–9209);

17.20. Firearms and ammunition (codes according to the Combined Nomenclature – 9301–9307);

17.21. Furniture, bedding, lighting fixtures (codes according to the Combined Nomenclature – 9401–9406);

17.22. Toys, games, except for sports and fishing equipment (codes according to the Combined Nomenclature – 9503–9505, 9508);

17.23. Works of art, collectors' items, and antiques (codes according to the Combined Nomenclature – 9701–9706).

Regarding requests to the State Consumer Rights Protection Authority.

The body resolving consumer disputes out of court: The State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.

You can submit a request/complaint regarding a product or service purchased from our online store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 67 51, fax: +370 5 279 1466, website: www.vvtat.lt), its regional divisions in the counties, or fill out a request form on the ODR platform at http://ec.europa.eu/odr/.

For all service-related, return, and warranty inquiries, please contact info@shopsolarco.lt.

Payments can be made using Swedbank, Seb, Luminor, Citadele, and Šiaulių bankas electronic banking services. Payments are accepted in euros.